'A Day in the Life of Church Street Practice...' is a special newsletter which follows thirteen members of the Practice staff for a whole day and documents what they did, who they talked to and just how it was. PIG feel this document is very important as it gives an insight into the practice as a whole and to our knowledge this has never been done before. People have followed a single staff member but this booklet goes much further than that as it shows how all the individuals (those working directly with patients and those whom we, as patients, don't see) work together for the benefit of the patients.

On the chosen day, 131 patients were seen by doctors, 35 telephone consultations carried out and 13 home visits made. This does not count the hundreds of prescriptions written, telephone calls answered, referral notes copied and so on. We feel that it has shown us what happens 'behind the scenes' in a modern health service practice.

PIG hope the document is accessible to as many patients as possible and paper copies are available in the normal outlets. The whole document (17 pages) is available or, if you feel that's a bit too long to digest, it has been broken down into individual accounts so you can access each one separately.

Most of all, I hope you, as a patient of Church Street Practice, as a patient of another practice, or as a staff member enjoy reading this booklet and find it interesting and informative.

Sue Hannon,
Editor, A Day in the Life... of Church Street Practice

February 2009

A Day in the Life of... the Dispensers