General Information

General Information

Prescriptions

The practice has a Prescription Service for Repeat Prescriptions and queries. It is open 09:00 to 17:00 on weekdays. This service does not dispense medication.

An out of hours chemist service is available at Lloyds Chemist in the Health Centre until 19:00 on weekdays and 09:00 - 13:00 on Saturdays. There is a rota system for Sundays and Public Holidays. Please click here for Rota.

Repeat Prescriptions

There are several ways available to you for making repeat prescriptions requests:

Tick the items required on your prescription counterfoil and mark the chemist you wish to collect your medication from and hand it in or post it to the surgery. If you have lost the counterfoil, jot the details of your medication on a piece of paper but do remember to include your name, address and date of birth.
Leave your prescription request with your local pharmacy, and they will bring it in to us.
by telephoning on 01235 774510 or faxing us on 01235 770727
Click here to email your request.

We try to ensure prescriptions are ready for collection within 48 hours but please remember that a little more time is needed if you are leaving you prescription request with one of the local pharmacies for delivery to the Health Centre. We can send your prescription direct to any of the local pharmacies, if this is more convenient for you, so please do remember to tell us where you want to pick it up.

If one of our prescriptions teams is not available to take your telephone call you will be invited to leave them a message. The messages are checked regularly during the day so your request will receive prompt attention. Do please remember to leave your name, address and telephone number as well as full details of your medication or query.

Please remember that messages left on the answer phone after 17:00 on Fridays will not be addressed until Monday morning.

Contraception Services

All the doctors and the Specialist Practitioner are fully trained in family planning and contraceptive advice. This includes natural methods, barrier methods, the pill, intra uterine coils, injectable and emergency contraception.

Emergency Contraception

The ‘morning after’ pill can be effective when taken up to 72 hours after unprotected intercourse. We are happy to see you in the surgery or consult over the telephone to prescribe if necessary. It is also possible to be seen over the weekend or on bank holidays by calling the out of hours service by calling 0845 345 8995. An alternative method is fitting a coil (which can be done up to 5 days after unprotected intercourse).

Home Visits

A home visit may be appropriate if you are too ill to come to surgery. If you need a home visit please try to telephone the Surgery on 01235 770245 before 10:30 am and your details will be taken by the Receptionist. Home visits are very time consuming and we would, therefore, ask you to consider carefully whether or not a visit is necessary.

Out Of Hours Cover

The Surgery is open from 08:30 – 18:30 Monday to Friday. If you need a doctor in an emergency after these hours, or on a Saturdays, Sunday or Bank Holiday, call 0845 345 8995 for the out of hours service.

The out of hours emergency cover is run by Oxfordshire Primary Care Trust.

NHS Direct Advice Helpline

Patients may choose to contact NHS Direct for health information or advice.

NHS Direct is a 24-hour nurse led telephone helpline and has been designed to complement traditional primary care services.

To Contact NHS Direct please telephone 0845 4647

The service aims to help callers by providing them with the advice, information and reassurance they require to look after themselves at home if appropriate. It will also ensure that those callers who need further professional help are directed to the right service at the right time. The service is provided by experienced nurses with the appropriate training and under clinical supervision. NHS Direct can also give you details of NHS Dentists in the area.

Advice And Test Results

The Doctors are glad to give advice over the telephone and have a telephone appointment times built into their surgery. Please let the receptionist know if your problem can be dealt with over the telephone.

Please call for results of investigations between 14:00 and 16:00 when staff will have more time to help you.

Health Promotion

This Practice is involved in and committed to health promotion through routine screening and recall systems. From time to time we are involved in research projects and you may be invited to participate. Your care will not be compromised should you prefer to decline.

Travel Advice/Vaccinations

If you are planning to travel abroad, please make an appointment at least 8 weeks in advance to enable the Practice Nurse to arrange a programme to ensure adequate protection.

Training In Primary Care

Church Street is a training practice for medical students from the Oxford Medical School. When a student is with the doctor, a notice indicating this will be displayed at reception. Please let the receptionist know if you would rather see the doctor alone.

Church Street is also a training practice for the training of qualified doctors to become general practitioners. The Doctors are Registrars, who have spent four to five years in hospital appointments before joining the practice and will work as a member of the team. You may be offered an appointment with our registrar. There may also be Nurses, Health Visitors, Midwives and other staff in training with the practice

Suggestions And Complaints

Constructive suggestions to improve our service are always welcome. Should you have any queries or complaints regarding the Doctors, staff or treatment you have received, please do not hesitate to write or email to Mrs Sheila Dearman the Practice Manager or Dr Paul Bryan the Senior Partner.

We have a practice based complaints procedure and a leaflet explaining this procedure is available at Reception. This process should be two way between patients and the Practice. Just as patients have a right to be treated with respect by staff, the staff have a right to be treated courteously by patients. Care is best delivered in an atmosphere of mutual respect.

The Church Street Care Fund

A charity fund has been set up for the benefit of patients registered with the practice, to provide equipment and facilities that may otherwise be unobtainable. Please enquire at Reception for details.

Patient Involvement Group (P.I.G.)

Our national award winning P.I.G. work hard to improve the exchange of information, ideas and concerns between the patients, the doctors and their team. It is run entirely by patients for patients and any input would be welcome. For further details please contact the chairperson Mrs May Paul at Church Street Surgery, Wantage or see the P.I.G website: www.churchstreetpig.org.uk

Private Fees

Non-National Health work will attract a fee in line with that suggested by the British Medical Association. A list of charges is displayed at Reception.

Disabled Access

There is wheelchair access at all entrances to the building and all the consulting rooms are on the ground floor. A disabled patient toilet is situated adjacent to the waiting room. Disabled parking bays are adjacent to the side entrances. There is also a hearing aid loop available in the practice.

Patient Library (In the Quiet Room)

We have a small library of books and videotapes, which can be borrowed by our patients. There are also several leaflets on common disorders, procedures and health issues generally available. If you can’t find what you looking for please ask at Reception.