Constructive suggestions to improve our service are always welcome and may be handed in at reception or dropped into the PIG comment box near the children’s play area in the waiting room. 

Should you have any queries or complaints regarding the Doctors, staff or treatment you have received, please do not hesitate to write to Mrs Sheila Dearman, the Practice Manager, or Dr Paul Bryan, the Senior Partner. We have a Practice based complaints procedure, which conforms to the NHS recommendations and a leaflet explaining our procedure can be downloaded here or picked up at reception. 

Care is best delivered in an atmosphere of mutual respect and we expect our staff to treat all our patients with respect and understanding, and request that patients acknowledge this by treating our staff courteously. Our receptionists try very hard to please patients and Doctors, so please do not blame them if something goes wrong, use the suggestions box or complaints procedure to help us to ensure the problem does not happen again.